Information

Via Ostéo is committed to protecting your personal data and keeping your communications with the practice confidential.

This policy explains how we process personal data when you visit via-osteo.ch, use our website forms or book an appointment online. It is governed by the Swiss Federal Act on Data Protection (FADP).

1. Data controller

Via Ostéo Sàrl
Rue du Grand-Bureau 28
1227 Les Acacias, Switzerland
Email: contact@via-osteo.ch

Please contact us using these details if you have any questions about your personal data or wish to exercise your rights.

2. Contact and appointment request forms

Our website provides a contact form and an appointment request form. We process the information you submit, including your telephone number, email address and any comments you choose to add.
The information you provide is sent by email to contact@via-osteo.ch. We use it to respond to your enquiry, contact you and, where appropriate, arrange your appointment.

Please keep any health information you include in the comments field to the minimum necessary. To send medical documents or detailed sensitive information, please contact the practice so that we can agree on a suitable method.

3. Online booking with OneDoc

Our website includes a booking widget provided by OneDoc SA, allowing you to book appointments directly through our website.

When you use this widget, the information you provide to make your booking is processed by OneDoc and made available to the practice to manage your appointment.

Loading the widget also establishes a connection between your browser and the provider’s servers, which is necessary for the widget to display and function.

For details of how OneDoc processes personal data, please refer to its privacy policy.

4. Hosting and technical data

Our website is hosted in Switzerland by Infomaniak Network SA.

When you visit the website, technical data, including your IP address, is processed to display the pages and enable the website to function.

5. Cookies and third-party services

Our website uses cookies and third-party services to function properly, protect forms against misuse, display certain content and measure website traffic.

Cookies are small files stored on your device when you visit a website. Some are necessary for the services offered to function, while others collect statistical information.

Google Analytics — Website analytics

We use Google Analytics, a web analytics service provided by Google, to understand how visitors use our website and improve its content and usability.

This service may collect information such as the pages viewed, the duration of visits, the type of device and browser used, and technical data relating to your connection.

Google Analytics uses cookies to distinguish visits and compile website traffic statistics. IP addresses are not displayed in Google Analytics 4 reports, but some data may be processed by Google on infrastructure located outside Switzerland.

Analytics cookies are subject to the preferences you select in our cookie banner.

For more information, please refer to Google’s privacy policy.

Google reCAPTCHA — Form protection

We use Google reCAPTCHA v3 to protect our website and its forms against bots, spam and abusive automated submissions.

This service analyses certain technical information and browser activity signals to assess whether an interaction is likely to be automated. It may use the security cookie “_GRECAPTCHA”.

Certain technical data may be transmitted to Google as part of this service.

For more information, please refer to Google’s privacy policy.

Mapbox — Location map

Our website uses Leaflet and Mapbox to display an interactive map showing the location of the practice.

When the map loads, certain technical information, including your IP address and information about your browser, may be transmitted to Mapbox, Inc., which is headquartered in the United States.

This data is used to display the map, operate the service and prevent misuse.

For more information, please refer to Mapbox’s privacy policy.

Managing cookies

When you first visit our website, a cookie banner allows you to accept, reject or customise the use of cookies.

Cookies necessary for the website’s operation and security may be used regardless of your preferences. Analytics cookies, including those used by Google Analytics, are enabled in accordance with the choices you make in the banner.

You can also manage or delete cookies at any time through your browser settings. Disabling certain cookies may affect some website features.

Data processing outside Switzerland

Some third-party services integrated into our website may involve personal data being transferred to and processed outside Switzerland, including in the United States.

Such processing is subject to the terms and safeguards applicable to the providers concerned.

6. Access to data and recipients

Within the practice, access to enquiries is restricted to those who need it to respond and provide follow-up.

Data collected through our website forms is transmitted by email and processed through the hosting and email services provided by Infomaniak in Switzerland.

Certain third-party services integrated into the website, including Google Analytics, Google reCAPTCHA and Mapbox, may involve technical and personal data being transferred to and processed outside Switzerland, including in the United States. Such processing is subject to the terms and safeguards applicable to the providers concerned.

The processing of data relating to online bookings through OneDoc is described in section 3.

7. Data retention

Information submitted through our forms is retained for as long as necessary to handle your enquiry and any related follow-up.

8. Security and confidentiality

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss and misuse.

However, information transmitted over the internet or by standard email cannot be guaranteed to be completely secure. Please use the methods agreed with the practice when sending sensitive health information.

9. Your rights

Subject to the conditions set out in applicable law, you may request access to, correction or deletion of your personal data, and object to its processing.

These rights may be limited, particularly where legal retention obligations apply. Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.

To exercise your rights, please email contact@via-osteo.ch or write to us at the address provided at the beginning of this policy. We may need to verify your identity to protect the confidentiality of your data.

You may also contact the Federal Data Protection and Information Commissioner (FDPIC).

10. Updates to this policy

We may update this policy to reflect changes to our website, the services we use or legal requirements. The current version is the one published on this page.

Last updated: 14 October 2026.